We deliver throughout Europe, except for the French overseas departments and territories, as well as to the United States.

For orders shipped to Europe with DHL, delivery time is 3 to 5 business days.

For orders shipped to Europe with Mondial Relay, delivery time is 4 to 7 business days.

To find out about all our delivery times, please see our delivery and returns policy here.

Delivery charges will be applied according to the destination and delivery method chosen.

To find out the fees applicable to your delivery area, please see our delivery and return conditions here.

Of course, once your order has been shipped, you will receive a confirmation email with a tracking number.

If you wish to modify or cancel your order, please send us your request via our contact form. 

Our customer service team will be able to process your request if it is made within 30 minutes of confirmation and during our business hours: Monday through Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 4 p.m.

If your order is delayed or appears to have been delivered incorrectly, you can file a claim on the carrier's website and notify us via our contact form so that we can find the appropriate solution.

We accept payments via MasterCard, Visa, Apple Pay, Google Pay, PayPal, JCB, Discover, Dinners Club, Amex, and payments in three installments with our partner Alma.

Once the order has been accepted, the payment method used is debited immediately.

We ship your orders via DHL, Mondial Relay, or Cexpress for Portugal and Spain.

See our delivery and returns conditions here.

Our delivery method is based on Incoterm DAP. Any customs fees, duties, and taxes are the responsibility of the customer when the package enters their country.

If the product is received damaged, you are eligible for a refund or a new shipment of your order, subject to availability. Please send us one or more photos of the damaged products to contact@justcashmere.com before requesting a return.

If you wish to return part or all of your order, you must visit our dedicated portal. A return fee of €6.99 will be charged.

If you would like to exchange your item for a different size, please visit our dedicated portal. Exchanges are free of charge.

To exchange an item for another item or a different color, please send us your request via our contact form.

If your package has been returned to the sender, you can choose between a refund or a new shipment. Please send your preference to our customer service department using our contact form.

Once the refund has been issued, it will appear within 3 to 7 business days on the payment method used.

In the case of a payment plan with no fees, future monthly payments are canceled and the amount already paid is refunded.

Our cashmere comes from the Capra Hircus goat, raised in semi-freedom on the high plateaus of Inner Mongolia, a region renowned for the fineness, softness, and strength of its fibers. Cashmere comes from the animal's naturally very soft and insulating undercoat, collected during the annual molting season.

After harvesting, the fibers are sorted, cleaned, combed, and spun in our partner workshops in China andMadagascar, where they are also dyed and then carefully knitted, without wasting any material.

Cashmere fibres require special care:

• Regularly hand-wash cashmere sweaters with a delicate detergent and without fabric softener to maintain their softness and avoid pilling.
• Avoid friction in general.
• Store flat, away from light.

For more information, click here.

If you are unsure between two sizes, we recommend choosing the larger of the two. Please refer to our size guide.

The Just collection offers sweaters for all seasons, using a variety of knitting stitches (ribbing, pearl stitch, English knit, honeycomb, moss stitch, twists, Milano, brushed, pointelle...).
Our collections follow the evolution of the seasons:

• 2 yarns: Lightweight sweaters that are warmer than classic wool sweaters, perfect for the early season.
• 4-thread count: Standard, wrap-around sweaters, ideal for mid-season and winter.
• 6 to 12 threads: Exceptional pieces, generous and cozy, offering an incomparable feeling of envelopment.

Yes, our products are certified by Oeko-tex, which aims to guarantee that textiles are free from substances that are toxic to the body and the environment, and by The Good Cashmere Standard, which guarantees traceable and certified cashmere that meets requirements for the welfare of cashmere goats, protection of their environment, and support for farmers.

There may be slight differences between the color visible on the website and the product received. Although we make every effort to prevent this from happening, color display may vary depending on the screen used to view our product pages and its resolution.

Yes, you can be notified when a product is back in stock. To do so, go to the product page and click on the "Notify me when available" button.

We run sales promotions throughout the year, focusing on certain key dates. You can sign up for our newsletter to receive notifications about these promotions. To take advantage of great prices, visit our Just Deals page.

If you have a promotional code, you can enter it in your shopping cart during checkout.

We make every effort to process requests we receive within a maximum of 48 hours, excluding weekends and public holidays.

You can contact us via our contact formor by email at contact@justcashmere.com.