Article 9- Delivery
Delivery means the transfer to the consumer of physical possession or control of the goods.
The professional seller undertakes, in accordance with the delivery deadline indicated on the site for each of the products, to deliver the products within 30 days of receipt of the order.
When the product ordered is not delivered, the consumer may, after having unsuccessfully ordered the seller to perform his obligation to deliver within a reasonable additional period, terminate the contract by registered letter with acknowledgment of receipt or in writing. on another durable medium.
The products are delivered to the address indicated by the customer on the order form.
The delivery is made by the direct delivery of the product to the buyer or, failing that, by the sending by the seller of a notice of availability to the buyer.
Within a period of fifteen days from the notice of availability, the buyer must withdraw the product ordered.
In the absence of withdrawal within the period indicated, the seller may, after a formal notice from the buyer has remained without effect, proceed with the withdrawal, automatically cancel the order and retain the deposit paid as compensation.
When the product is delivered to the address indicated on the order form by a carrier, it is up to the buyer to check in the presence of the delivery person the condition of the product delivered and, in the event of damage or missing items, to issue reservations on the delivery note or on the transport receipt, and possibly refuse the product and notify the seller.
If the product does not conform to the order, the consumer must send a complaint to the professional seller in order to obtain the replacement of the product or possibly the resolution of the sale.
In the event of unavailability of the products on delivery, the professional seller may offer, under the conditions provided for in article 3-4 of the GCS, reimbursement.
The total failure to deliver entails the automatic resolution of the sales contract.
The risks of loss or damage to the goods are transferred to the consumer when he or a third party he has designated takes physical possession of the goods, without distinction according to its nature.
The product, which is delivered to the consumer by a carrier chosen by the seller, travels at the risk and peril of the seller.
The product, which is delivered to the consumer by a carrier chosen by him, travels at the risk and peril of the consumer from the delivery of the goods to the carrier.
From the delivery date indicated in the order form, the ownership of the product is transferred to the buyer, except in the case where full payment of the price has not been collected with the order (see article 5-5 T&Cs).
Article 10 – Returns
In the event of return of parcel to the sender due to NPAI (Does Not Live at the Address Indicated), unclaimed or refused, we will refund the amount of the order excluding delivery costs.
For any return of an item within 30* days of receipt of the order, we undertake to proceed with the refund to the Customer's account used during the purchase (Paypal or payment card), corresponding to the price of the product(s) excluding postage, within a maximum period of 30* days after receipt of the products.
To be accepted, returns must meet the following characteristics:
- The product(s) must never have been worn outdoors. The product(s) must be in new condition,
- The returned product(s) must correspond to the delivered product(s),
- The product(s) is (are) returned in its original packaging in good condition (one plastic packaging per product), all in a properly closed package,
- The product(s) is (are) returned within 30 days of receipt of the order,
- Empty packaging will result in a refusal for any exchange or refund.
Please note: If the product does not meet our return conditions, we will not be able to accept it. Therefore, if the customer wishes to recover his article, the return costs are his responsibility.
In order to improve the return conditions, we advise you to contact us via the contact form on the justcachemire.com website.
The return address will be sent to you when you request your return.
Return costs are the responsibility of the Customer.
Attention: The additional discounts applied following a minimum number of pieces purchased will be deducted during the partial refund if the number of pieces is no longer reached.