| Zones | Delivery times | Prices in euros € for delivery |
|---|---|---|
| Zone 1: Metropolitan France (excluding Corsica and French overseas departments and territories), Spain, Portugal, Italy, Germany, Austria, Belgium, Luxembourg, Netherlands | 5 to 10 working days (excluding weekends and public holidays) | 5 € |
| Zone 2: Denmark, Slovakia, Poland, Czech Republic | 5 to 10 working days (excluding weekends and public holidays) | 8 € |
| Zone 3: Rest of Europe | 5 to 10 working days (excluding weekends and public holidays) | 20 € |
Article 9- Delivery Delivery
Delivery refers to the transfer of physical possession or control of the goods to the consumer.
The professional seller undertakes, in accordance with the delivery deadline indicated on the site for each product, to deliver the products within 30 days of receipt of order.
Where the product ordered has not been delivered, the consumer may, after unsuccessfully requesting the seller to fulfil his obligation to deliver within a reasonable additional period, rescind the contract by registered letter with acknowledgement of receipt or in writing on another durable medium.
Products are delivered to the address indicated by the customer on the order form.
Delivery is made by direct handover of the product to the purchaser or, failing this, by the seller sending a notice of availability to the purchaser.within a period of fifteen days from the notice of availability, the purchaser must collect the product ordered.in the absence of collection within the period indicated, the seller may, after a formal notice from the purchaser which has remained without effect, proceed with collection, automatically cancel the order and retain the deposit paid as compensation.When the product is delivered to the address indicated on the order form by a carrier, it is the purchaser's responsibility to check the condition of the delivered product in the presence of the delivery person and, in the event of damage or missing items, to express reservations on the delivery note or the transport receipt, and, if necessary, to refuse the product and notify the seller.
If the product does not conform to the order, the consumer must send a complaint to the professional seller in order to obtain replacement of the product or, if necessary, cancellation of the sale.
In the event of unavailability of products on delivery, the professional vendor may offer a refund under the conditions set out in article 3-4 of the GTCS.
In the event of total failure to deliver, the sales contract shall be automatically rescinded.
The risks of loss or damage to the goods are transferred to the consumer at the time when he, or a third party designated by him, takes physical possession of the goods, without distinction according to their nature.The product, which is delivered to the consumer by a carrier chosen by the seller, travels at the risk and peril of the seller.The product, which is delivered to the consumer by a carrier chosen by him, travels at the risk and peril of the consumer from the time the goods are handed over to the carrier.
From the delivery date indicated on the order form, ownership of the product is transferred to the purchaser, except in cases where full payment of the price has not been received at the time of ordering (see article 5-5 of the General Terms and Conditions of Sale).Article
10 - Returns
In the event of a parcel being returned to sender due to NPAI (N'habite Pas à l'Adresse Indiquée), unclaimed or refused, we will refund the amount of the order excluding delivery costs.
For any item returned within 30 days of receipt of the order, we undertake to refund the customer's account used for the purchase (Paypal or payment card), corresponding to the price of the product(s) excluding shipping costs, within a maximum period of 30 days after receipt of the products.
To be accepted, returns must meet the following criteria:
- The product(s) must never have been worn outdoors. The product(s) must be in new condition.
- The product(s) returned must correspond to the product(s) delivered.
- The product(s) is (are) returned in its (their) original packaging in good condition (protective bag not torn, cut or missing), all in a properly sealed package.
- The product(s) is (are) returned within 30 days of receipt of the order.
- Empty packaging will be refused for exchange or refund. Please note: If the product does not comply with our return conditions, we will not be able to accept it. Consequently, if the customer wishes to reclaim the item, the cost of returning it will be borne by the customer. In order to improve the conditions of return, we advise you to contact us via the contact form on the justcashmere.com website. The return address will be sent to you when you make your return request. Return shipping costs are at the customer's expense.
Article 14 - Right of withdrawal Right of withdrawal
If you sign the contract, you have the right to withdraw within 14 days, without giving any reason.
The withdrawal period expires fourteen days after the day on which you, or the third party you have appointed to do so, takes physical possession of the goods.
To exercise your right of withdrawal, you must notify us :
- your name, your geographical address and, when available, your telephone number and e-mail address;
- as well as your decision to withdraw from the contract using the site's contact form.
1.2 Effects
In the event of your withdrawal from the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from the contract.
We will make the refund using the same means of payment that you would use for the original transaction. With your express agreement, another method may be used. In any event, this refund will be free of charge to you.
The customer is reminded that, in the event of withdrawal after use of the goods, he/she is liable for the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods. According to the European Commission, these manipulations are those that a consumer can carry out in a store, for goods offered for sale there.
In the event of withdrawal by the customer, the latter must return the goods to an address that will be communicated to you following your request for withdrawal without undue delay and, in any event, no later than fourteen days after the customer has communicated to the recipient indicated on the withdrawal form his decision to withdraw from the contract. This deadline is deemed to have been met if the customer returns the goods ordered before the fourteen-day period has expired.
In the event of withdrawal by the customer, the latter must bear the direct cost of returning the goods.
The company may defer reimbursement until receipt of the goods ordered, or until the customer has provided proof of shipment of the goods, whichever comes first.
