Shipping policy

1. Rates and delivery times

• France (mainland France, Monaco, Belgium): home delivery by DHL, €9.99, 2 to 3 business days; Mondial Relay pick-up point, €3.99, 3 to 5 business days.
• European Union: home delivery by DHL, €9.99, 2 to 3 business days.
• Switzerland: home delivery by DHL, €12.99, 2 to 3 business days.

Delivery is free from €150 in France, the European Union and Switzerland.

2. Order preparation

Your order is prepared within 2 to 3 business days (excluding weekends and public holidays). The delivery times above start from dispatch.

3. Tracking

As soon as your order ships, you receive an email with your tracking number and link.

4. Duties and taxes

For deliveries outside the European Union, customs duties and local taxes may be charged on delivery; they are payable by the recipient.

5. Delivery issue

Parcel delayed, damaged, or shown as delivered but not received? First check with your neighbours or building caretaker, then email us at contact@justcashmere.fr with your order number.