Shipping and orders
Where do you ship to?
Throughout the European Union and Switzerland, excluding French overseas territories, as well as to the United States and the rest of the world.
What are the delivery times and rates?
Pickup point in France: €3.99, 3 to 5 business days. Home delivery in France: €9.99, 2 to 3 business days. European Union and Switzerland: €12.99, 2 to 3 business days. International: €25, 3 to 5 business days. Shipping is free on orders from €150 in France and the European Union.
Which carriers do you work with?
Chronopost and DHL for home delivery, Mondial Relay for pickup points.
Can I track my order?
Yes. A confirmation email with a tracking number is sent to you when the parcel ships.
Can I change or cancel my order?
Send your request through the contact form. It can be processed if it reaches us within 30 minutes of confirmation, during our opening hours.
I haven't received my order, what should I do?
In the event of a delay or a parcel wrongly marked as delivered, file a claim with the carrier and let us know through the contact form.
Customs duties and taxes
Our shipments are made under the DAP Incoterm. Outside the European Union, including Switzerland, any customs fees, duties and taxes are payable by the recipient when the parcel enters their country.
Which payment methods do you accept?
Mastercard, Visa, American Express, Apple Pay, Google Pay, PayPal, JCB, Discover and Diners Club, as well as payment in 3 instalments with Alma or Klarna. The amount is charged as soon as the order is accepted.
Returns and refunds
How does a return work? Are there any fees?
You have 30 days from receipt to request a return through our dedicated portal. A fee of €6.90 is deducted from the refund.
I want to exchange an item, are there any fees?
Exchanges are free of charge, through the same portal. To exchange for a different style or colour, please use the contact form.
How long until I am refunded?
The refund is issued no later than 14 days after we receive your return. It then appears within 3 to 7 business days on the payment method used. If you paid in instalments, the remaining instalments are cancelled and the amount already paid is refunded.
An item arrived damaged, what should I do?
You are entitled to a refund or a replacement, subject to availability. Send us photos of the items concerned through the contact form before requesting a return.
My parcel was returned to sender, what should I do?
You can choose between a refund and a replacement. Let us know your preference through the contact form.
Our products
Where does cashmere come from and how is it made?
From the undercoat of the Capra Hircus goat, raised semi-free on the highlands of Inner Mongolia. The down is collected during the annual moult, then sorted, cleaned, combed and spun in our partner workshops in China and Madagascar, where it is also dyed and knitted. The designs are created in France.
What difference does the number of plies make?
2 ply: a fine knit for mid-seasons. 4 ply: the most common weight, warm without bulk. 6 ply and above: a dense, generous knit for deep winter.
Are your products certified?
All our cashmere is certified to The Good Cashmere Standard, which governs the treatment of the goats, herd health and herders' working conditions. Every component of the garment is tested to Oeko-Tex Standard 100, which verifies the absence of harmful substances.
How do I care for my cashmere?
Hand wash in lukewarm water with a delicate detergent and no fabric softener. Press without wringing, dry flat, store folded away from light. Pilling can be removed with a cashmere comb and lessens with each wash.
Which size should I choose?
Please refer to the size guide. If you are between two sizes, go for the larger one.
Colours and stock
Does the colour I receive match the photos?
Slight differences are possible: a colour renders differently depending on your screen and its resolution. We photograph our products to get as close as we can.
A product is out of stock, can I be notified?
Yes. On the product page, click the back-in-stock alert button to be notified when it returns.
Promotions and codes
Do you offer promotions?
We run promotional campaigns at certain times of the year. Sign up for the newsletter to be kept informed.
How do I use a promo code?
Enter your code in the cart, at the payment step.
Customer care
What is your response time?
We handle requests within 48 hours at most, excluding weekends and public holidays.
How can I reach you?
By phone on +33 7 69 31 49 27, or through our contact form. Our customer care team is available Monday to Thursday from 9am to 6pm, and Friday from 9am to 4pm.
- Free shippingFrom €150 in France and the EU.
- 30-day returnsFree exchanges, €6.90 for returns.
- Secure paymentCard, PayPal, Apple Pay, 3 instalments with Alma or Klarna.
- Customer careResponse within 48 hours, Monday to Friday.